Minimum order value is €100. For all orders below €100 our order surcharge of €20 will apply.
There are two options : Once on product level and once on order level.
In the tab "Current Article Order Status" you can see which items will be shipped on schedule and which are delayed.
In the tab "Check Delivery Status" you can see the status for the complete order.
In the tab "Order Products" on your Dashboard, you can select your item(s) and place them on the order form.
In the tab "Check Order History" on your dashboard, you can view each completed order. The invoice and delivery note document are attached directly visible for each order.
We deliver worldwide.
We charge freight costs as a lump sum, depending on your delivery conditions. You can see these on your order form.
Germany approx. 2-3 working days. International approx. 2-4 working days (depending on the respective country region).
In the tab "Current Article Order Status" on your dashboard, you will see your deliveries that are "On Schedule" or expected to be "Delayed".
Parcel, forwarding service provider, sea freight or air freight.
If you have completed your order and subsequently need to change the delivery address, please contact us immediately by phone or e-mail to your personal contact or dial: +49 6021 / 4027 - 9002.
Yes, you have the option of adding a different delivery address. You can add it in your order form under address details. We will then take this into account when entering the order and we will send your goods to your desired delivery location.
If you are unable to add address details, please feel free to contact us. We take care of this!
On your PHiadukt dashboard, under the tab "Portal Administration" and the next tab „User Administration“: here you can quickly and easily add a new user account at the bottom of the page.
Click on "Account" in the main navigation, then on "Properties": Here you can quickly and easily update your account information.
Click on "Account" in the main navigation, then on "Properties": Here you can quickly and easily change your email address.
Click on "Account" in the main navigation, then on "Properties": Here you can change your current password.
You can reach us by mail: [email protected]e. Or call us by phone at: +49 6021 / 4027 – 9002.
The agreed payment terms apply. We carry out payments "in advance" or "on account".
We don´t grant discount.
You can always contact your personal contact person in case of complaints.
If your personal contact person is not available in this moment you can also always contact our customer service.
phone: +49 6021 / 4027 – 9002
mail: [email protected]
In the event of incorrect delivery on our part, we shall bear the full costs. In the case of incorrect order, the customer bears the return shipping fee plus 25 % restocking costs on the net value of the goods.